Bloom Well-being provides specialist trauma therapy for children, adolescents, and adults. We offer a nurturing and compassionate approach to standard therapy. Bloom’s approach to therapy is flexible and client-led, meaning that often no two sessions between clients are the same. We walk alongside clients and hold their voices as the expert of their story.

The role:

- Type: Permanent full-time (part-time negotiable for the right applicant.)

- Award: Health Professionals and Support Services Award;

Support Services Employee Level 9, PP1 (negotiable based on experience)

- Hours: Monday - Friday (see website for approximate operating hours.)

- Location: Creswick, VIC - 15 minutes from Ballarat/Daylesford

We are seeking a motivated and passionate first point of contact for clients, families and professionals. You will be responsible for delivering exceptional, customer-focused intake and assessment and ongoing support for existing clients and other service providers. It includes responsibility for growing the Bloom Well-being brand across social media and other platforms and developing free mental health resources.

Skills and attributes:

Exceptional customer service/communication skills; being friendly, approachable & demonstrating genuine empathy & interest in client needs.
Being a team player; working effectively and efficiently with fellow team members, whilst working independently as required and utilising initiative to remain focused on team goals and objectives
Problem Solving; the ability to effectively plan and organise daily diary appointments along with the ability to deal with and resolve issues and unforeseen challenges as they arise
Accuracy and attention to detail; performing tasks in an accurate manner, checking and double-checking

What we offer:

A supportive workplace and small team, with the opportunity to engage in meaningful work, in a nature-based environment.
Interaction with Therapy Dog Dexter and Mali (Labradoodle) to keep you company.
Above award rate salary.
Access to regular supervision.
Additional allocated budget for training/PD.

Key Selection Criteria:

Demonstrated experience engaging with clients/families/professionals who may be stressed or anxious and are seeking mental health support, whilst remaining calm and professional.
Demonstrated experience providing intake and assessment in an allied health setting, with a diverse client population.
Demonstrated high level of discretion and sensitivity when dealing with confidential matters and knowledge of relevant legislation.
A strong interest/passion to provide support to those who have experienced trauma.
Demonstrated ability to: work autonomously with competing demands, and minimal supervision, while contributing to the goals of a team.
Well-developed written and verbal communication skills, with the ability to communicate with a wide range of people and build rapport.
Experience engaging with and developing resources and content to be shared across multiple platforms including: MailChimp, Facebook, Instagram, Youtube and Tiktok would be highly desirable.
Willing to obtain a Working with Children Check (WWCC) and National Police Check.

How to apply:

Please submit a copy of your CV and Cover Letter addressing each individual Key Selection Criteria to admin@bloomwell-being.com.au.

Bloom Well-being embraces diversity and encourages applicants from different backgrounds to apply regardless of age, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity and lived experience, actively fostering an inclusive workplace.

We encourage you to apply even if you don't have any formal qualifications, but please consider the skill set required to meet Key Selection Criteria.

*Please note there is no closing date for this role and shortlisting will occur on a rolling basis, so please don't delay in submitting your application!*

If you would like a copy of the Position Description, or if you have any questions, please reach out for a confidential conversation: admin@bloomwell-being.com.au or 0477 110 953

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Intake and Client Engagement Officer